Degraded NLX services performance
Incident Report for NLX
3:00 PM EST - Customers reported increased error rates when accessing resources in NLX services, including Dialog Studio and Conversations by NLX console.
3:09 PM EST - We are investigating reports of increased error rates for users accessing NLX frontend services.
3:17 PM EST - We have identified the issue. The root cause of this issue is an impairment of several APIs in the US-EAST-1 Region on AWS.
3:45 PM EST - We continue to experience increased API error rates.
4:40 PM EST - We are starting to see services recover.
6:00 PM EST - The issue has been resolved and all frontend services have been restored to normal operation.
Posted Jun 13, 2023 - 15:00 EDT